All case studiesRetail & E-commerce
B2B E-commerce Platform for an Auto Parts Business
An online ordering platform that lets trade customers find the right parts and place orders themselves, instead of going through the sales desk.
Client name and confidential details are withheld.
The problem
Trade customers needed a faster way to find the right parts and reorder than phone calls and emails. Auto parts catalogues are large, and searching and ordering by hand slowed down both the customers and the sales team.
Our approach
We built the ordering platform around how trade customers actually buy: search for the part, check availability and price, order, and reorder later, with the business's own account and pricing rules behind it.
What we did
- Built a searchable parts catalogue with filtering to help buyers find the right part
- Set up customer accounts so trade customers see their own pricing
- Added online ordering with order history and easy reordering
- Gave the team a back office to manage products, prices and incoming orders
Outcome
- Trade customers can browse and order online instead of relying on phone and email
- The sales team spends less time taking routine orders by hand
- Repeat orders are quicker because past orders are on the customer's account
Client feedback
The app was built by a team of professionals.